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Define Current ProcessesConduct a BPM Maturity Assessment, ascertain the current business model, capture & assess alignment to Strategy then model process hierarchy Levels 0 – 4 (Business Model to process flow). Focus this effort on one key operational area, such as Order to Pay, for example |
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Assess Their EffectivenessInclude accountabilities for each element of the areas scoped and identify the quality of the documented processes, the inconsistencies, gaps & duplications and how accurately these are at reflecting current operational activities |
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Report What Needs FixingPresent findings, highlighting areas of misalignment. Outline the next steps required to model the clarity and definition of the AS-IS operation with recommended analytical focus areas and how these can be created. Provide a framework for TO-BE redesign |